“I have had very poor customer service from this company. Myself and my partner bought a female Beagle puppy on 28 July this year. We were told by an employee that the puppies were separated at four weeks of age.
Our recent trip to the vets due to puppy’s ill health, has shown that she has Kennel Cough and a serious case of mites. We were informed that this is normally due to being separated from the mother too early, backing up what the Little Rascals’ employee had told us.
We were also assured by Little Rascals at the time that all vaccinations would be completed and puppy would be wormed and treated for fleas. This was not the case. The puppy was sold with incomplete vaccinations as the last one was missing and she had not been treated for fleas and worms.
I rang this company to query why we have been sold an animal that was not fit for sale. I spoke to Edward (Swindells) who was using very threatening and abrupt language. They are unwilling to give vet details and to prove that the puppy was in good health at the time of sale. It was also denied that the puppies were separated at four weeks. This is within my rights as I have paid the full amount for my puppy.
This would have not been a problem if the correct customer service was applied and my rights acknowledged. A simple ‘sorry’ and ‘how can we resolve this situation’ would have been more than satisfactory. I want this situation resolved and for the company to provide the correct details for my puppy with her full vet check. Also for reimbursement.”
Hopefully Nicola took advice and passed this to Trading Standards and North Kesteven Council [How to help]
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